FAQs | Hell's Kitchen | Gordon Ramsay Restaurants

General

If you have feedback for us, please send an email to [email protected] and our dedicated team will assist accordingly.

Smart, clean sneakers are very welcome in our restaurants.

While we don't have a formal dress code, many of our guests prefer to wear smart-casual or stylish attire to mark the occasion when dining with us.

Well-behaved dogs are welcome on our downstairs patio, and service dogs are welcome in all public areas of the restaurant.

Free Wi-Fi is available throughout Hell's Kitchen.

Takeout and delivery are available through our trusted partners: Uber Eats, DoorDash, and Grubhub, or you can pop in to the restaurant directly and place an order to-go.

We have a 15-minute grace period. If you're running later, give us a call and we'll do our best to accommodate you, or move the booking time if space is available.

While Chef Ramsay regularly visits his kitchens, his busy schedule means he cannot guarantee an appearance at any specific service.

However, every dish is prepared to his exacting standards by executive head chefs and teams that have been personally trained to deliver the exceptional dining experience that defines his restaurants.

You are always welcome to join us for drinks at our bars. Bar seating is on a first-come, first-served basis, so no reservations are needed.

We recommend booking as far in advance as possible, particularly for weekends and evenings. Find your nearest Hell’s Kitchen location and make a reservation online.

We welcome walk-ins, but this is subject to availability. If you're able to pre-book, we would always recommend doing so.

We don't offer a waitlist, but canceled slots go straight back onto our website – keep an eye on our booking page for new availability.

A 20% Service Charge is included. This is not a tip. 16% is distributed directly to the service staff on top of base wages. 4% is used toward pay for staff benefits. If you would like to leave a tip, we welcome you doing so.

We ask that cancellations are made as early as possible so we can offer your table to other guests. Please check your booking confirmation for specific terms.

Yes, children of all ages are welcome to dine with us.

Yes, baby changing facilities are available at Hell's Kitchen.

Yes, we offer a dedicated menu for children. Every meal on the Ramsay Kids menu comes with juice or a soft drink.

We can cater for most allergies, please ensure to inform of your allergy upon booking.

Our kitchen team are happy to accommodate dietary requirements where possible. Please inform us at the time of booking or speak to your server on arrival.

There are many signature dishes from Chef Ramsay on the menu such as tender Beef Wellington, Lobster Risotto, and the iconic Sticky Toffee Pudding.

Chef Ramsay's signature Beef Wellington is cooked medium-rare as standard. If you wish to order it well-done, please let us know ahead by adding a note to your booking under 'special requests'.

All of the prices of menu items at each of our Hell's Kitchen locations can be found on our menus page.

Hell's Kitchen Miami is fully wheelchair accessible to guests with limited mobility, inclusive of accessible washrooms.

You are unable to purchase gifts over the phone but you can send them an egift card to use for their experience at Gordon Ramsay North America.

There is no expiry date on our gift cards, so you can spend it as quickly as you wish.

You are able to apply for a refund up to 7 days from the purchase date. For more information, please email the team at [email protected].

You may not return or cancel your Gordon Ramsay North America gift card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should email [email protected].

To view our full gift card T&Cs please visit our website.

Visit our Gift Card Store to purchase digital or physical gift cards. We offer flexible delivery options to ensure your gift arrives right on time for the lucky recipient.

Visit our store on virgingifts.com to browse gift experiences across Chef Ramsay's restaurants in North America.

Check our redeemable locations, and book a table at your preferred restaurant via our website. In the 'special requests' section, state your Gift Card number, and bring a paper copy with you when you dine.

For Experience Tables and Masterclasses, please email the team at [email protected].

Our digital and physical gift cards are redeemable at most Gordon Ramsay Restaurants across North America. Find the full list at our Gift Shop Store.

We accept cash payments and all major credit and debit cards.

In line with the current legislations, we are unable to take payment by phone.

We are so pleased to hear that you would like to work with us. Please visit our Careers page where you will be able to see all of the latest vacancies.

Get in touch by sending an email to [email protected].